Guarantee
Refund & Replacement Policy
Our commitment to your satisfaction
48-Hour Replacement Guarantee
All account products come with a 48-hour replacement guarantee from the moment of delivery. If an account doesn't work as described, we'll replace it or refund to your balance.
Claim Requirements
- Screen recording from the moment you receive credentials
- Order number and account details
- Clear description of the issue
- Submitted within 48 hours of delivery
What's Not Covered
- Accounts banned due to not using anti-detect browser
- Accounts banned due to not using proxy
- Accounts used with wrong country proxy
- Policy violations or platform terms breaches
- Claims without screen recording proof
- Claims submitted after 48 hours
How to File a Claim
- Contact support via Telegram with your order number
- Provide screen recording showing the issue
- Our team reviews within 24 hours
- Replacement or balance refund is issued
Balance Refunds
Account balance top-ups are non-refundable. Refunds for products are issued as balance credit, not cryptocurrency returns.
Extended Warranty
Extended warranty coverage is only active when you use our full product ecosystem together - our accounts, our proxies, and our virtual cards. Using third-party proxies, cards, or accounts voids extended warranty eligibility.